Change Control Manager (Manufacturing), Cresco Labs
COMPANY OVERVIEW Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is among the largest cultivation, manufacturing and retail cannabis operators in the U.S. We provide a full suite of consistently dosed products catering to all consumers, from the novice to the connoisseur, from the medically treated to the recreational user. The company’s core values emphasize educating consumers while seeking to eliminate social stigmas associated with marijuana. We have developed strong partnerships with dispensaries, law-makers, physicians, and local communities – putting Cresco in a unique position to establish a national operation in the complex and developing cannabis industry. MISSION STATEMENT Cresco aims to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Their operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, they will operate with the same level of professionalism and precision in each new market they move in to. JOB SUMMARY Cresco Labs is seeking a Change Control Manager (Document and Training Writer) to join our operations team. This role will be located primarily out of our Chicago Headquarters (and could be based out of Joliet, IL) but will require travel to and from our manufacturing operations in Joliet, IL and may require travel to other states. As our Change Control Manager, you will be responsible for updating and creating Standard Operating Procedures (SOPs) and other training materials for our extraction, manufacturing, and testing functions. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry. CORE JOB DUTIES Exciting project to build SOPs and training infrastructure for a medical cannabis start-up company Responsible for accuracy and completeness of company’s manufacturing standard operating procedures (SOPs) and training materials on a national basis. Update and/or create new company policies, Standard Operating Procedures (SOPs), work instructions, job aids, system user manuals, etc. that will have a lasting impact on company’s future success and growth Will be required to observe/learn operational processes and use of IT systems and work with subject matter experts to document steps, take pictures, and write new SOPs and training materials Lead meetings with document owners to resolve operational process and document discrepancies or update existing SOP content due to operational changes or regulatory updates. Ensure that documents accurately reflect correct and current processes and requirements and that manufacturing employees are utilizing them. Work with extraction, manufacturing, and kitchen operations personnel to assess new or updates to state regulatory compliance requirements and update or create SOPs to operationalize processes to meet regulations. Identifies opportunities to streamline documents, content, volume of documents, automate, error proof Work cross functionally among projects and departments as needs arise REQUIRED EXPERIENCE, EDUCATION AND SKILLS Preferred previous experience working in extraction, manufacturing, and/or food production and managing documents, SOPs, training materials. Excellent written and verbal communication skills – detailed, user-friendly, and succinct writing Breadth of experience in manufacturing and product formulations, preferably in a regulated industry such as healthcare, medical device, pharmaceuticals, or consumer packaged goods/food. Must be able to understand process or regulatory changes, then translate them into actional instructions and requirements in SOPs or training materials Quick learner – grasps essence quickly and uses information learned to apply elsewhere Experience writing Standard Operating Procedures (SOPs) and/or training materials Deals well with ambiguity and gray areas – must be a self-starter Understands the large-scale ideas but can see the details when information doesn’t make sense or is inconsistent Work with individuals who are more senior, striking a balance of driving for results but understanding when competing priorities exist Highly flexible and adaptable – working in a fast-paced start-up involves daily shifting priorities; able to go with the flow and adjust to changing needs quickly Ability to handle multiple high-priority items Travel required, as needed Strong attention to detail Preferred experience in working in a company or industry with a formalized change control and document management process, including reading and assessing regulatory requirements and guidelines Self-Starter: Works with balance of speed and accuracy, quickly moves through assignments and requests new projects, provides proactive updates on document status, issues, and plans to resolve issues ADDITIONAL REQUIREMENTS Must be 21 years’ old or older to work at the store Must comply with all legal or company regulations for working in the industry.