Patient Counselor, Herbology
Job Description Patient Counselor Company Overview We’re Grassroots, a new cannabis company that’s all about living deeply. We started in Illinois and we’re growing nationally from the ground up. We care deeply, about our plants, our products and the people they serve. Our team brings an unmatched depth of expertise and commitment to perfection to every cannabis seedling we cultivate, and every product we invent. We may be one of the largest medical cannabis dispensary owners in the country with licenses in a growing number of states, but we operate like a hometown business in the same communities where we live with our families and friends. In doing so, we connect deeply, to one another, to our communities and to a larger movement. We’re always looking for new talent to join our team and to move our growing industry forward. Role Overview We are looking for a Patient Counselor who can become an integral part of our organization and grow with our company. The ideal candidate is proactive, innovative and passionate, able to beat deadlines and find answers when it appears there are none. The Patient Counselor will work to ensure excellent patient service, provide effective patient consultations, and ensure the distribution of only quality products to patients. The Patient Counselor assesses the individual needs of patients, provides superior product knowledge, and conducts sales transactions efficiently and accurately. Role Responsibilities Assess individual patient needs by asking patients questions regarding their medical conditions and symptoms, carefully listening to patient responses, and further clarifying as needed to determine what type of alternative care might support their conditions Participate in continuous training on medical conditions, symptoms, and alternative healing therapies Always communicate with sensitivity and respect for patients, staff and visitors Ensure adherence to patient confidentiality guidelines as provided in employee training Address patient issues, utilizing the Patient Services Manager when appropriate Perform opening and closing procedures Ensure departmental and dispensary compliance to internal, local and state policies Ensure adherence to hygiene and sanitation guidelines Ensure the accuracy of assigned cash register till Prevent the diversion of medical cannabis to anyone other than authorized patients Communicate regularly with the Patient Services Manager to satisfy department needs and patient feedback Maintain the overall appearance, organization and cleanliness of the department and service counter areas Attend daily pre-opening meetings Perform other duties as assigned by the Patient Services Manager Role Requirements One year or more prior experience in retail sales or similar environment Excellent communication and customer service skills Knowledge of medical cannabis strains and applications Prior experience working within the medical cannabis industry Prior experience working with medical patients High school diploma or GED Basic computer operating skills Basic math skills Passion to serve people with debilitating conditions Excellent organizational and communication skills Candidate must be a self-starter, flexible to work in a collaborative structure and thrive in a fast-paced environment. Ability to obtain a dispensing organization agent identification card issued by the Illinois Department of Financial and Professional Regulation Division of Professional Regulation Ability to pass a background check free of felonies Minimum age requirement: 21 years NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. At Grassroots Cannabis we are committed to improving the quality of our patients’ lives and restoring well-being. Our medical cannabis dispensaries are setting a new standard of excellence, emphasizing health and wellness in our clean and modern facilities. Our staff is well trained and attentive, striving to serve patients with great respect and compassion. Besides dispensing medicine, we also provide a wide range of holistic services designed to help patients maintain a healthy lifestyle, reduce stress and manage pain, such as yoga and therapeutic massage. Grassroots Cannabis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.